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  • Be sure to log in into Etsy and PayPal (if you are using PayPal) earlier than the scheduled restock time and make sure your shipping and payment info is correct.


  • Get to the Sublime Pottery Etsy page>> a few minutes before the scheduled restock time and continue to refresh the page until you see the new listings.  I aim to go live at the scheduled time ON THE DOT but technical glitches may happen that may put me back a few minutes. Just know that I'm working on it.


  • It is helpful to be on the fastest device possible and have the best internet connection possible.


  • Each restock item is numbered (in the facebook preview album). If you want to get right to a specific piece, just paste item number into the shop's search bar to speed things along. View preview albums here>>.


  • If you are wanting to buy multiple items, get your favorite and go back for more. An item is not secured on Etsy until the transaction is completed. I will refund shipping overages once your order is packed.


  • TIP: If youve made a previous purchase with your current credit card, your info should be saved with Etsy that may give you access to a 'buy it now' button that will speed up the checkout process.


  • As soon as you've made your purchase, be sure to carefully look over the listing description and photos so you are not surprised when your piece arrives. If you change your mind, issue a cancellation request through Etsy within 48 hours and I will cancel the order for a full refund,   See our shipping and refund policies at the bottom the Sublime Pottery Etsy page>>


  • If this is your first order and it is being shipped internationally, you may have additional customs fees, duties or value added taxes. I encourage you find an online ‘import taxes calculator’ for your country’s customs agency to get an idea of any possible added costs. Some countries charge up to 20% tax of a packages value. If the fees are too costly and you wish to cancel your order, please let me know within 48 hours.


If you haven't participated in a fast moving Sublime Pottery restock before, here is some helpful information to help you prepare.  .  For restock times, visit the UPDATES page>>.